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SMS CONSENT

How ETNOWE customers agree to receive text messages

ETNOWE is a grocery and restaurant delivery service in the United States. Customers order from local stores and restaurants through the ETNOWE mobile app and have their order delivered to them.

This page documents exactly when and how a person gives ETNOWE permission to send them text messages, and what those messages contain.

BUSINESS
ETNOWE, Inc.
WEBSITE
etnowe.com
LAST UPDATED
29 August 2026
SUMMARY
OPT INIn the ETNOWE app, at account creation, beneath the phone number field
MESSAGESOrder status, account verification codes, occasional offers
OPT OUTReply STOP to any message. Reply HELP for help
COSTStandard message and data rates may apply
Replying STOP stops the messages and never affects your ability to order. Numbers are never sold or shared.
01

Where consent is given

A customer enters their mobile number when they create an ETNOWE account in the app. The disclosure below appears directly beneath the phone number field on that screen, before the account is created. Entering the number and continuing is the moment of consent.

EXACT WORDING SHOWN IN THE APP
By continuing you agree to receive order, account, and promotional text messages from ETNOWE at the number provided. Consent is not a condition of purchase. Message frequency varies. Msg and data rates may apply. Reply STOP to opt out, HELP for help.

This is the exact string shipped in the app, not a paraphrase. It appears beneath every field where ETNOWE collects a phone number.

02

The signup screen

A screenshot of the ETNOWE app account creation screen, with the disclosure visible beneath the phone number field.

The ETNOWE app account creation screen, showing the text message consent disclosure beneath the phone number field.
03

What ETNOWE sends

There are two separate groups of recipients, with two separate consent routes. They are described here separately because they are not the same thing.

GROUP A

Customers who created an account

Consent is given in the app at account creation, as described above. These customers receive:

  • Order confirmed
  • Order out for delivery
  • Order delivered
  • The store changed something about the order
  • One time codes for verifying the account
  • Occasional offers
GROUP B

Merchants who asked to be texted

Consent is given verbally on a recorded call, as described in section 05. These merchants receive:

  • A link to the merchant signup app

Nothing else is sent to this group. A merchant who later creates a customer account gives separate consent in the app.

04

Frequency, stopping, and help

How often

Messages are tied to order activity, so there is no fixed schedule. A customer who places no orders receives no order messages. A customer placing an order typically receives three to four messages for that order.

How to stop

Reply STOP to any message to stop receiving them. Reply HELP for help, or email support@etnowe.com.

Cost

Standard message and data rates may apply. ETNOWE does not charge for text messages.

Giving a mobile number is part of placing an order, so ETNOWE can reach you about it. Replying STOP stops every message, including promotional ones, and never affects your ability to order.

Mobile numbers are never sold, rented, or shared with anyone else for marketing purposes.

Full details of how ETNOWE handles personal data:

05

Merchant consent, in detail

Merchants do not sign up through a form. A member of the ETNOWE team calls the store or restaurant directly. During that call the merchant is asked whether ETNOWE may text them a link to the merchant signup app. If the merchant says yes, that verbal agreement is the consent.

The call is recorded and the agreement is recorded in the call transcript, which ETNOWE retains. No merchant is texted without that recorded yes. Merchants can reply STOP at any time, the same as customers.

THE SEQUENCE
  1. 1ETNOWE calls the merchant
  2. 2The merchant is asked if ETNOWE may text them the signup link
  3. 3The merchant says yes, and it is captured in the recorded transcript
  4. 4One message with the signup link is sent